Sold listing not showing up on desktop but showing on mobile

Kia Ora Bright,

TradeMe are gradually moving to a New Look system which has indeed created some very unusual glitches - I'm not sure what is happening though you may be interested in the following comment from another Post which has similar No Desktop Won item but showing on the Android App & Mobile site from a Buying perspective to confirm their is a known issue for you...

https://help.trademe.co.nz/hc/en-us/community/posts/10078091880335/comments/10078953658383

I have seen the KP-1 reference number previously also though No! this is Not a TradeMe Reference number. 

Another Member may have valuable info' to add for you on both scenarios you've encountered.

Take screenshots of what you are seeing to provide TradeMe staff with along with your Listing number(s) so they can investigate what is going on here for you - you will have unique information to provide staff with also which they will want to help with the investigation.

Enter in the Chat bot which comes up once the Chat icon is selected - person - and you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff. - You will be able to type your Listing number(s) in the window here & attach your supporting screenshots.

Tonight I had a similiar experience.I won an auction which has a reference number of KP-**** & can't be viewed on my laptop (desktop site).I can only access the auction in my sold items on my mobile.Tried to bid before on "Bid Bud" but it wouldn't allow me as it states that TradeMe has changed their rules around bidding from this site ! Once the auction finished it also vanished from my lists.Not sure what's going on but it's a bit of a worry as when Trademe brings in new features,glitches start appearing regularly.

I also have an auction that completed with similar issues. Looks like there is a new reference number format https://help.trademe.co.nz/hc/en-us/articles/10226621350159-We-re-upgrading-some-of-our-systems (in the `What you need to know` section).

I can view it on desktop and mobile web but cannot give feedback to the user as the buttons aren't there

Kia Ora Hamish,

Yes! it looks like these KP-1 numbers started appearing for a select few category items prior to TradeMe putting this new Help file up indicating these changes that are being rolled out - Cheers. 

Kia ora Hamish, if you get in touch with the team on live chat with your listing number, someone will have a look for you.

Just sold an item (with a KP ref).

Can't contact the buyer, can't book shipping, can't access live chat.

Any listings I now have with a KP number I can't book a courier from sold 'Next Steps' section anymore? I have messaged TM about it.