Having issues with buying, completing a trade, or bidding? We can help.

Looking for items
Find out about types of listings, your Watchlist, and learning about items.
Bidding and buying
How to place a bid, make an offer, remove a bid, and use the Shopping Cart.
After the listing closes
Find info on things like payment options, placing feedback, and what to do when an item doesn’t sell.
Problems with buying
What to do when you’ve got a problem with a seller, a listing, or feedback.
Buyer Protection
All you need to know about our Buyer Protection programme.