Organising pick up and shipping

How to go about sending your sold item, or arranging collection with the buyer.

Book_a_courier_-_12.svg How to go about sending your sold item, or arranging collection with the buyer.


Pick up

  • Contact the buyer to let them know some suitable times and days for collection.
  • If the items needs to be collected by a certain date, this should be made clear in the listing.
  • Trades should be wrapped up within a week – unless you've both agreed otherwise.


The buyer should pick up the item if:

  • your listing stated 'pick-up only'
  • they selected to pick up the item.


Find out what to do if you're having trouble contacting the buyer.

Top arrow-up-24.svg


Book a Courier

  • Use Book a Courier to send your sold items across Aotearoa.
  • To make a booking, select Book a courier from My Trade Me.
  • Learn more about making a booking.
  • Only send the item once the buyer's payment has been received.
  • The buyer will be sent the tracking info once the courier is booked.


Size limits and exclusions apply.

Top arrow-up-24.svg


Other shipping methods

  • You can use another courier, or standard post to send the item.
  • Using non-tracked shipping methods is at the seller's risk, until the buyer receives the item.
  • If the item is tracked, send the details to the buyer – or enter them online in your Sold items.


Top arrow-up-24.svg


Buyer has chosen the wrong shipping option

If they've chosen and paid for the incorrect shipping option, contact them, and ask them to pay the difference.

Top arrow-up-24.svg

Thank you for your feedback!
This form is for anonymous article feedback and we aren't able to reply. If you need help, please contact us.
Something went wrong
Try the action again, or get in touch with us.