Messages

We'll show you how to use Messages, to chat with the buyer or seller.

Messages illustration

Instant message the buyer or seller to get your trade sorted.

 

Using Messages

  • Private conversations between the buyer and seller.
  • Available for won or sold listings, on the Trade Me app.
  • Conversations expire 45 days after the listing closes.
  • Available for eligible listings.

  1. Select My Trade Me profile-framed from the footer.
  2. Select Won trophy-tick or Sold tag-tick.
  3. Select the listing.
  4. Select Message the seller or Message the buyer.
  1. Select My Trade Me profile-framed from the footer.
  2. Select Won trophy-tick or Sold tag-tick.
  3. Select the listing.
  4. Select Message the seller or Message the buyer.

To use Messages, download the Trade Me app:

Download Trade Me for iOS from the App StoreDownload Trade Me for Android from Google Play

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Having problems communicating with the buyer or seller? We can help.

Notifications

Make sure notifications for Messages are enabled in the app:

  1. Go to My Trade Me profile-framed and select Profile & Account profile-framed.
  2. Select Settings settings, then select Notifications alert.
  3. Select Turn on Trade Me notifications.
  1. Go to My Trade Me profile-framed and select Profile & Account profile-framed.
  2. Select Settings settings, then select Notifications alert.
  3. Enable Receive push notifications.

Mute

Notifications can be muted for a conversation.

  1. Open the message thread from the listing.
  2. Tap info button in the top-right, then tap Mute.

 

You'll still receive messages, but won't be notified for that conversation – until you unmute.

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Blocking a user

  1. Open the message thread from the listing.
  2. Tap info button in the top-right, then tap Block this member.


Blocked members can't message you – unless you unblock them. We don't notify them when they're blocked, but they'll get an error if they try to message you.

Blocking a member's messages doesn't Blacklist them from trading with you.

If a member is being abusive or inappropriate, please let us know right away.

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Messages guidelines

We expect members to conduct themselves honestly and in good faith at all times. Keep it family-friendly, and don't send:

  • credit card details
  • personal details (such as email addresses)
  • abusive or inappropriate messages
  • website links.

 

If you're having problems communicating with the buyer or seller – we can help.

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Eligible listings

  • Casual sellers (personal memberships) only.
  • General Marketplace or Motors category.
  • Won via auction, 'Buy Now', or 'Make an Offer'.
  • Buyer and seller are both using the Trade Me app (v108.2 or later).

 

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