Messages

• Using Messages
• Notifications
• Blocking a user
• Messages guidelines
• Eligible listings

Using Messages

• Private conversations between the buyer and seller.
• Available for won or sold listings, on the Trade Me app.
• Conversations expire 45 days after the listing closes.
• Available for eligible listings.
  
  

1. Select My Trade Me profile-framed from the footer.
2. Select Won trophy-tick or Sold tag-tick.
3. Select the listing.
4. Select Message the seller or Message the buyer.

1. Select My Trade Me profile-framed from the footer.
2. Select Won trophy-tick or Sold tag-tick.
3. Select the listing.
4. Select Message the seller or Message the buyer.

To use Messages, download the Trade Me app:

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Notifications

Make sure notifications for Messages are enabled in the app:

1. Go to My Trade Me profile-framed and select Profile & Account profile-framed.
2. Select Settings settings, then select Notifications alert.
3. Enable Receive push notifications.
   

Mute

Notifications can be muted for a conversation.

1. Open the message thread from the listing.
2. Tap  in the top-right, then tap Mute.

You'll still receive messages, but won't be notified for that conversation – until you unmute.

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Blocking a user

1. Open the message thread from the listing.
2. Tap  in the top-right, then tap Block this member.

Blocked members can't message you – unless you unblock them. We don't notify them when they're blocked, but they'll get an error if they try to message you.

Blocking a member's messages doesn't Blacklist them from trading with you.

If a member is being abusive or inappropriate, please let us know right away.

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Messages guidelines

We expect members to conduct themselves honestly and in good faith at all times. Keep it family-friendly, and don't send:

• credit card details
• personal details (such as email addresses)
• abusive or inappropriate messages
• website links.
  

If you're having problems communicating with the buyer or seller – we can help.

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Eligible listings

• Casual sellers (personal memberships) only.
• General Marketplace or Motors category.
• Won via auction, 'Buy Now', or 'Make an Offer'.
• Buyer and seller are both using the Trade Me app (v108.2 or later).

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