COVID-19 changes: FAQ

This is an evolving situation – these FAQs will be updated in accordance with the current COVID-19 alert level.

Can I sell my stuff on Trade Me?

At the current alert level you can sell all items onsite as normal. 

If you’re an in-trade seller based outside of New Zealand, you’ll need to register with us to let us know your business is up and running before you can start trading again. If you’re an in-trade seller based in New Zealand, you can trade again as normal. 

Can I still buy items on Trade Me?

At the current alert level, you can buy items onsite as normal. 

Can I offer pick-up?

Yes, you can offer for your item to be picked up. 

I’m having delays using ‘Book a courier’ – what’s happening?

There is currently high demand for shipping across New Zealand and couriers are working hard to pick up and deliver items. Please be patient and kind as it may take longer than expected to pick up and deliver your item. You can track the status of your parcel using the tracking number provided.

I’m waiting for my item to arrive through ‘Book a courier’ – where is it?

You can track your item from the ‘Won’ page on ‘My Trade Me’ – make sure you’re doing this on the desktop site. There is currently high demand for shipping across New Zealand and couriers are working hard to pick up and deliver items. Please be patient and kind as it may take longer than usual. 

I just purchased an item with Afterpay, what happens now?

Afterpay is still able to be used as normal. If you have any questions, we recommend getting in touch with the seller to follow up on the status of your item.

Property 

What are the restrictions for selling my home?

You can sell your home as normal at the current alert level. Real estate agents and valuers can enter a vendor’s home to complete an appraisal. Prospective buyers can attend open homes or arrange a private viewing. Open homes, rental viewings and public auctions can take place. 3D tours and video viewings are also now available on Trade Me Property listings.

Can open homes take place?

Open homes, rental viewings and public auctions can take place. 3D tours and video viewings are also now available on Trade Me Property listings. 

Can I move into a flat I find on Trade Me?

Yes, you can move properties. 

Motors

Can someone come and look at my car?

Yes, prospective buyers can come and look at your car and test drive it. 

Can I go and test drive a car?

At the current alert level, you can test drive a vehicle. 

Can I sell my car?

Yes, you can sell your car.

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