Sellers will receive a rebate on their success fees when they offer high-quality buying experiences that meet these three criteria:
- No shipping costs, the buyer has received free shipping or a $0 option such as combined shipping.
- The shipping tracking number has been given to us within two business days of payment.
- Transactions that have been paid for with Ping, Pay Now or Afterpay.
For every eligible sale, sellers will receive a 10% rebate on their net success fees (calculated as the fee after any other discount has been applied, such as Top Seller). Your savings will be automatically paid into your Trade Me account within two working days of the tracking number being provided.
Giving us your tracking info
You can currently add courier tracking numbers via ‘Sold items’ on My Trade Me,‘Book a courier’, My Products, Tradevine or any third party listing channel that has built its functionality via the Trade Me API. If you use a listing tool that doesn’t allow you to enter courier tracking numbers, you’ll need to contact your integrator.
Buyers will also be able to see tracking numbers from their ‘Won items’ in 'My Trade Me'.
Adding courier tracking numbers via our Touch site or mobile apps is not available yet.
We know some products are large or awkward to ship, and specific shipping arrangements will need to be made.
For in-trade sellers who don’t know the cost of shipping an item, we have provided an option to choose ‘Bulky/overweight freight (custom quote required).’ It will still appear as, ‘to be arranged’ to the buyer on the listing.
We expect sellers to use this functionality appropriately, and not choose it for things such as mobile phone cases or dresses. We'll be monitoring usage of this to ensure it is not abused.