Ways to get paid

• Ping & Afterpay
• Bank deposit & cash
• Sending payment instructions
• Problems receiving payment

Ping & Afterpay

The goods should be sent once the buyer's payment shows in your Ping or Afterpay account.

• When the buyer has paid, the funds will be in your Ping account or Pay Now & Afterpay account.
• You'll receive their delivery address when they've paid.
• Items should be sent once the funds are in your Ping or Pay Now & Afterpay account – not once it's in your bank account.
• Let the buyer know once you've sent their item, and share any tracking info.

Payment not showing yet? We can help.

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Bank deposit & cash

If the buyer is paying by bank deposit, don't send or hand over the goods until the money is in your account.

• Contact the buyer - to send them your bank account details, or receive cash on pick up. 
• Any cash should be handed over in person – and never left outside or in a mailbox.
• The buyer can send their address through the site, or contact you directly.

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Sending payment instructions

• Save your bank account details, to send to buyers when they win your auctions.
• Choose whether to send them automatically when the auction is won, or manually from your Sold items.
• Learn more about setting up payment instructions.

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Problems receiving payment

• Buyers should make payment within a week, unless you've agreed on a different time frame.
• If you're having problems communicating with the buyer – we can help.
• Find out what to do if the buyer has pulled out of the sale.
• If you need to refund a buyer's Ping or Afterpay payment – find out how.

Buyer has paid the wrong shipping amount

• If the buyer needs to pay extra, contact them with:
  • The extra they need to pay.
  • Your bank account details, if you haven't yet provided these.
• If you're unable to reach the buyer, or they won't pay the correct amount – find out what to do.

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