Receiving payment

Buyers should make payment within a week unless you’ve agreed on a different time frame.

Payment via Trade Me 

If the buyer uses Ping, Pay Now or Afterpay, you'll receive their address as soon as payment is made.

Once the payment reaches you, get the parcel out the door as soon as possible. Let the buyer know once you've posted the item, and share any tracking info.

Payment outside Trade Me 

If you don't have payment instructions set up, you’ll need to contact the buyer.

The buyer can send their address through the site, or contact you directly.

Problems receiving payment

If you're having problems communicating with the buyer – we can help.

If the buyer has pulled out of the sale, you can apply for a success fee refund.

If you need to refund a buyer’s payment – we can help.

If you're having issues receiving payment from a buyer – we can help.

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