If you've made a purchase and it hasn't arrived, turns up broken, or is not what was described on the listing, we're here to help.
If you’ve wound up with negative feedback you feel isn’t fair, take a look at our feedback dispute help page for the next steps.
I've paid and haven't received my goods or service
Once you've paid for the goods, you should allow at least seven days for them to arrive before contacting us. We’ve found the vast majority of trades are resolved within this time frame. This help page can also give you some tips on the next steps.
If you’ve been through those steps, and still can’t reach a resolution with the seller, please file a dispute report.
The goods or service were different than described or damaged
If the item you receive is significantly different to the item described in the listing (remember to read it carefully), or the service provided was different to what was agreed, this help page can give you some guidance on the next steps.
If you’ve been through these steps, and still can’t reach a resolution with the seller, please file a dispute report.
Are you covered by Buyer Protection?
If you've paid via one of our payment systems (Ping or Pay Now) or via Afterpay, you might be eligible for Buyer Protection.
Filing a dispute report
If you’ve been through this page and reckon a dispute report fits your situation please use the link below to send this through to us.
When you file your report you will need to include the purchase reference number or listing number and the amount you paid. If you’ve paid into a bank account, please provide us with this information as well as any other details you feel will help better explain the issue.