Book a courier

You can book a courier through the site for items you’ve sold, or if you have something else to send. You can have them picked up from anywhere, and it’s cheap, simple, and you can use almost any packaging.

How it works:

  1. Add a courier quote to your listing using the calculator during the listing process.
  2. Package the item and select ‘Book a courier’ from ‘My Trade Me’. You don’t need to print a label – just write it on the package.
  3. We'll send tracking information to you and your buyer (if you’re sending a Trade Me purchase).
  4. The courier will pick it up from the address – you don’t even need to be there!

 

Packaging your item

You must make sure your item is securely wrapped and won’t get damaged in transit. Here’s a few tips: 

  • Cardboard boxes, shoe boxes, or robust bags are good options. Wrapping in tissue paper or newspaper isn't suitable.
  • If you’re packaging with a bag make sure your parcel isn’t greater than 5 kg, and that the bag is the correct size.
  • If you're sending in a box, it shouldn’t be heavier than 25 kg or excessively large.


Pick up

Pick up is Monday – Friday. If you’ve left clear pick-up instructions and your parcel is secure and the correct size, you don’t need to be there when the courier arrives. If there’s trouble with your pick up or you need to adjust a booking, contact the courier directly – Fastway: 0800 327 8929, Courier Post: 0800 268 743.

If you choose to leave an item for pick up unattended, Trade Me, Courier Post and Fastway have no liability for loss or damage to the item until the courier has applied an electronic scan to the item.

FAQ

Having trouble booking?

If you run into any errors during the booking, check the addresses – often the format needs tweaking, so checking the address by a quick Google search can help. If it doesn’t match up, manually editing the address (by selecting the ‘Can’t find your address?’ link in the address finder) so it matches should do the trick. There are also some rural addresses where couriers can’t pick up, but the vast majority of New Zealand is covered.

There are also occasions when you won’t be able to Book a courier in your listing. The most common reason is when we may have to review the buyer’s payment or the category is restricted (e.g. firearms). You can check the question mark beside ‘Courier unavailable’ to see what the reason may be.

How much does it cost?

Non-rural shipping costs begin at $2.75. The cost will vary depending on which package type you choose (box or bag), the size and weight of your parcel, the buyer’s address, and whether it requires a signature on delivery.

Your Trade Me account is charged for any bookings you make, and you can credit your account via credit or debit card as you’re booking a courier.

Why does the buyer pay a different price to what you’re paying?

During the listing process you're given a range of estimates. When it comes to booking the service the price is based on the buyer’s delivery address, so it can sometimes change.

Why might a courier be unavailable?

If this happens it could be because we have temporarily frozen the payment for the item to check the validity of your buyer’s credit card, or the nature of their buying behaviour. Any other reasons are usually technical and very rare. Best thing to do? Leave it for a bit and come back to it tomorrow.

We also restrict some categories like firearms, plants and foodstuff, so it’s not possible to book a courier for these categories.

Can you cancel or change a booking?

Contact the courier directly if you’ve made a mistake and need to cancel/change your booking.


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