Book a courier

COVID-19 update: changes to our services While NZ is at alert level 4, couriers can only collect essential items. Find out more

Sending a sold item

  1. Add a courier quote to your listing using the calculator during the listing process.
  2. Package the item and select ‘Sold’ from ‘My Trade Me’. You don’t need to print a label – just write it on the package.
  3. We'll send tracking information to you and your buyer (if you’re sending a Trade Me purchase).
  4. The courier will pick it up from the address – you don’t even need to be there!


Sending something else

  1. Package the item.
  2. Select ‘Book a courier’ from ‘My Trade Me’. You don’t need to print a label – just write it on the package.
  3. We'll send tracking information to you.
  4. The courier will pick it up from the address – you don’t even need to be there!


Note: PO Box address cannot be used for pick up or delivery

Packaging your item

You must make sure your item is securely wrapped and won’t get damaged in transit. Here are a few tips: 

  • Cardboard boxes, shoe boxes, or robust bags are good options. Wrapping in tissue paper or newspaper isn't suitable.
  • If you’re packaging with a bag make sure your parcel isn’t greater than 5 kg, and that the bag is the correct size.
  • If you're sending in a box, it shouldn’t be heavier than 25 kg or excessively large.


We also restrict categories like firearms, plants and foodstuff.

Pick up

Pick up is Monday – Friday. If you’ve left clear, concise pick-up instructions and your parcel is secure and the correct size, you don’t need to be there when the courier arrives. If there’s trouble with your pick up or you need to adjust a booking, contact the courier directly – Fastway: 0800 327 8929, Courier Post: 0800 268 743.

If you choose to leave an item for pick up unattended, Trade Me, Courier Post and Fastway have no liability for loss or damage to the item until the courier has applied an electronic scan to the item.

FAQ

Can you cancel or change a booking?

Contact the courier directly if you’ve made a mistake and need to cancel/change your booking. We'll refund the courier booking fee. Fastway: 0800 327 8929, Courier Post: 0800 268 743.

How much does it cost?

Non-rural shipping rates begin at $2.89.

The cost will vary depending on which package type you choose (box or bag), the size and weight of your parcel, the recipient’s address, and whether it requires a signature on delivery.

Your Trade Me Account is charged for any bookings you make, and you can top up your account via credit or debit card as you’re booking a courier.

Why does the buyer pay a different price to what you’re paying?

When creating a listing, use our calculator to get estimates for your items shipping cost. 

These are calculated from your package size and weight and give multiple estimates for buyers to pay. As these are only estimates, they can sometimes vary based on the buyer’s delivery address.

Having issues confirming an address?

Try confirming the buyer’s address in Google – sometimes address formatting can be different to what the buyer provides. 

There are also some rural addresses where couriers can’t pick up, but the vast majority of New Zealand is covered.

link


Thank you for your feedback!